Return, Refund & Exchange Policy
At Ammarzo, every piece is crafted with care and quality checked before dispatch. However, if you receive a damaged or defective product, we’re here to help.
1. Eligibility for Return or Exchange
- Returns or exchanges are accepted only if the item is damaged or defective and reported within 24 hours of delivery.
- You can raise your concern by emailing support@ammarzo.com or contacting us via WhatsApp with clear product images and your order details.
- Once verified, our team will arrange a return pickup or exchange as per the case.
2. Exchange Policy
- Products are eligible for exchange within 7 days of delivery, only if the issue was reported within 24 hours.
- One-time exchange is allowed per order.
- A return pickup charge of ₹100 will be deducted for all exchanges.
- The new product will be shipped once the original item passes the quality check at our warehouse.
3. No Exchange or Return on Sale Items
- Products purchased during Sale or Promotional Offers are non-returnable and non-exchangeable.
- Please check size and description carefully before placing your order.
4. Conditions for Acceptance
To be eligible for return or exchange:
- The item must be unused, unwashed, and in its original condition with all tags, labels, and packaging intact.
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Ammarzo reserves the right to reject returns if the product appears worn, altered, or damaged due to improper handling.
- Items like lingerie, sleepwear sets with inner garments, accessories, or personalized items are not eligible for return due to hygiene reasons.
5. Refunds
- Refunds are not applicable for any orders, except in cases where a replacement product is unavailable.
- In such rare cases, a store credit or coupon code of the same value will be issued, valid for 90 days from the date of issue.
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COD shipping and convenience charges are non-refundable.
6. Pickup & Delivery Process
- For return or exchange, our logistics partner will attempt pickup within 2–3 business days after approval.
- In case of delivery delays or pickup failures, you may be asked to self-ship the product, and we’ll reimburse up to ₹100 as store credit.
7. International Orders
- International orders are not eligible for return, refund, or exchange due to customs and shipping limitations.
8. Cancellation Policy
- Orders can be cancelled within 2 hours of placing them, provided they haven’t been dispatched.
- Once shipped, the order cannot be cancelled.
