Ethereal Embrace Lace Robe

Return, Refund & Exchange Policy

At Ammarzo, every piece is crafted with care and quality checked before dispatch. However, if you receive a damaged or defective product, we’re here to help.

1. Eligibility for Return or Exchange

• Returns or exchanges are accepted only if the item is damaged or defective and reported within 24 hours of delivery.
• You can raise your concern by emailing care@ammarzo.com or contacting us via WhatsApp with clear product images and your order details.
• Once verified, our team will arrange a return pickup or exchange as per the case.

2. Exchange Policy

• Products are eligible for exchange within 7 days of delivery, only if the issue was reported within 24 hours.
• One-time exchange is allowed per order.
• A return pickup charge of ₹100 will be deducted for all exchanges.
• The new product will be shipped once the original item passes the quality check at our warehouse.

3. No Exchange or Return on Sale Items

• Products purchased during Sale or Promotional Offers are non-returnable and non-exchangeable.
• Please check size and description carefully before placing your order.

4. Conditions for Acceptance

To be eligible for return or exchange:

• The item must be unused, unwashed, and in its original condition with all tags, labels, and packaging intact.
• Ammarzo reserves the right to reject returns if the product appears worn, altered, or damaged due to improper handling.
• Items like lingerie, sleepwear sets with inner garments, accessories, or personalized items are not eligible for return due to hygiene reasons.

5. Refunds

• Refunds are not applicable for any orders, except in cases where a replacement product is unavailable.
• In such rare cases, a store credit or coupon code of the same value will be issued, valid for 90 days from the date of issue.
• COD shipping and convenience charges are non-refundable.

6. Pickup & Delivery Process

• For return or exchange, our logistics partner will attempt pickup within 2–3 business days after approval.
• In case of delivery delays or pickup failures, you may be asked to self-ship the product, and we’ll reimburse up to ₹100 as store credit.

7. International Orders

• International orders are not eligible for return, refund, or exchange due to customs and shipping limitations.

8. Cancellation Policy

• Orders can be cancelled within 2 hours of placing them, provided they haven’t been dispatched.
• Once shipped, the order cannot be cancelled.